Thank you for your interest in purchasing our products.  We value your business, and our goal is to make your purchasing experience as smooth as possible.  Unless otherwise expressly agreed in writing, your purchase of products is subject to the following terms and conditions:

1. Agreement Terms
   • General Terms. These terms and conditions (“Terms”), our quotation, comprise the agreement (“Agreement”) between you and San Diego Instruments. Unless your order is subject to a valid, written, executed agreement between you and San Diego Instruments, in which case such agreement applies, you agree to accept and be bound by the Agreement by ordering products and receive sales documents that reference these Terms. This Agreement is the complete and exclusive contract between us with respect to your purchase of the products and subject to change at anytime without notice.
   • Terms Conflict. If any conditions within the Agreement documents conflict with each other, we will give them the following priority: (a) the quotation and (b) these Terms. We expressly reject any different terms or provisions contained in any document you provide, and if the terms and conditions in this Agreement differ from the terms of your offer, this Agreement will serve as the governing terms for our contract.
   • When Agreement takes Effect. The Agreement between us is created when you receive email confirmation that your order request has been accepted.

2. Price
   • Determining Price. We may change our prices at any time without notice. Prices we quote you are valid for 60 days, unless we state otherwise in writing
   • Taxes and Fees. Our product prices do not include any taxes (including VAT), duties, levies or other government fees that may apply to your order. If they apply, it will be your responsibility to pay them. If we pay them, we will add them to your invoice. If you claim any exemption, you must provide a valid, signed certificate or letter of exemption for each respective jurisdiction.
   • Delivery Fees; Freight Policy. You are also responsible for standard delivery and handling charges, if applicable, and our product prices do not include such charges unless expressly stated. If we pay such charges, we will also add these to your invoice.

3. Cancellation and Changes

• Once you have placed your order, you cannot cancel or change it without our written consent.  If material has been purchased specifically for your order a cancellation fee of 25% parts cost will apply.

4. Payment
   • Payment Terms. We will invoice you for the product price and all other charges due when we ship you the products. Unless we have agreed otherwise in writing, you will pay us within 30 days from your receipt of invoice. All payments are in US funds only.
   • Late Payment. If you are late in making payment then, without affecting our other rights you will make payment to us, upon our demand, of a late-payment charge. The late payment charge will be calculated as interest on the sums due from the payment due date until you make payment in full, at the rate of 1.5% per month, or, if less, the maximum amount allowed by law.

5. Delivery
   • We will ship products to the destination you specify in your order. If no shipping number is provided, we will select Best-Way and add shipping and insurance to your invoice. Our shipping dates are approximate only.

6. Returns and Shortages
   • Returns. Customer Services must pre-authorize all product returns and provide an RMA# and sent freight prepaid by the sender. Customer Services will approve return of any product that is damaged or defective on receipt, provided you contact Customer Services within 30 days after receiving the product. If you do not contact us within this 30-day period, we will deem the product to be accepted, but you will not lose any warranty rights.
   • Product-Credit Eligibility. If we exercise our discretion to authorize a product for return, then the product must arrive at our facilities in a condition satisfactory for resale. Any return not due to our error is subject to a restocking charge of 25% of the sale price. We do not credit shipping charges. You will not receive credit for any product returned without our prior consent.

7. Custom Orders
   • Orders will be submitted for design to our engineer. Once the drawing is sent to end user and signed off San Diego Instruments will start to build the custom order.  At no time after signature of design will a cancellation or return or order be accepted.

 

Any questions please contact the office at (858)-530-2600 or email sales@sandiegoinstruments.com

updated 01/24/2022